CONTACT

FAQ 

1. Do you accept orders shipped outside of the U.S.?

Yes! Stay-Cute.com ships worldwide.

INTERNATIONAL ORDERS

We accept orders from most countries. International orders take 1-2 business days to process, plus transit time; USPS First Class Mail International (With tracking, 1-4 Weeks on average). All international customers are subject to the customs laws, duties and taxes of the destination country. If your package is returned to us for any reason, we will notify you by email. If you do not respond within 2 weeks, we will return the item(s) into our stock and refund you the amount of the order, less the shipping.

DOMESTIC ORDERS

Domestic orders take 1-2 business days to process, plus transit time; USPS First Class (3-7 days); USPS Priority Mail (1-3 days).

2. Return & Exchange policy:

How do I return an item?
We offer an Exchange Only* Return Policy on unworn, unwashed and sealed merchandise. If you find it necessary to exchange any part of your order, please return the item(s) to the address below with your name, email address and order number.  Please note, you will be responsible for all postage. Once your merchandise has been returned, we will issue a store credit for the total value of your exchange, via email within 24-48 hours. Please contact customer service with any questions or concerns. *No order modifications, cancellations, exchanges or returns on sale items, seasonal holiday items, or items marked final sale.

To exchange an item please send your item to:

STAY CUTE

Att: Returns

PO BOX 35421 ALBQ, NM 87176

 

3. Wholesale: 

For wholesale inquiries please email sales@stay-cute.com

4. Shipping: 

US First Class shipping $5

International First Class shipping $10 and up

5. Pre-orders:

 Additional items purchased on the same ticket as a pre-order will not ship until the time specified in the description of the pre-ordered item.

6. Any questions about your order, tracking, sizing or more please email: info@stay-cute.com 

7. Do you work with bloggers?

Yes! We love bloggers! Please email us with your stats and social media info: info@stay-cute.com 

8. Address Corrections:

If you need to make changes to your address and your order has not yet shipped, please contact us immediately and we'll take care of it. In the event your order has already gone out, you will be notified when/if USPS returns the package to us. If you do not respond within 2 weeks, we will return the item(s) into our stock and refund the full amount of the order, less the shipping, and credit card transaction fees. If your package is re-shipped, you will be responsible for any additional shipping charges.

xoxo

 

 

 

 

 

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